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Browser trouble?

Browsers Intro

If you’re not seeing what you expect in one of our applications, these quick fixes should get you back on track.

Cache Trash

Empty your browser’s cache

Clearing your browser’s cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

Note: If your browser version is not listed here, Google has more comprehensive instructions covering older versions of these browsers.

  1. In your browser's menu bar go to Tools → Internet Options → General → Browsing History → Delete...
  2. From this window delete the Temporary Internet Files.
  3. Close this window, then select OK before exiting the browser.


Remove stale cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.

Note: On Firefox, Chrome, and Safari, it is possible to search for and delete specific cookies. On Internet Explorer you will have to delete all cookies.

  1. In your browser's menu bar, click on "Tools."
  2. Click "Internet Options..."
  3. Under "Temporary Internet Files" on the General Tab, click "Delete Cookies."
  4. Click "Ok" on the dialog box that says, "Delete all cookies in the Temporary Internet Files Folder?"
  5. Click "OK" to exit.


Make sure you’re using a required web browser.

Internet Explorer Internet Explorer Internet Explorer Internet Explorer
Internet Explorer Mozilla Firefox Google Chrome Apple Safari
Version 8+ Version 4+ Version 7+ Version 5+

Can you access other major web sites?

If you're having trouble accessing one of our sites, try visiting Google, Yahoo, or Apple before submitting a support request. If these sites fail, you may have a more serious connection issue.

Try another required browser

Extensions or other software may occasionally corrupt your browser, leading to unexpected behavior. Before making changes to your primary browser, try accessing the internet with another required browser.