DCFS Help - Browser Trouble

If you’re not seeing what you expect in one of our applications, these quick fixes should get you back on track.

Empty your browser’s cache

Clearing your browser’s cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

Note: If your browser version is not listed here, Google has more comprehensive instructions covering older versions of these browsers.

Internet Explorer | Firefox | Chrome

In your browser's menu bar go to Tools → Internet Options → General → Browsing History → Delete...
From this window delete the Temporary Internet Files.
Close this window, then select OK before exiting the browser.

In your browser's menu bar, go to Tools → Clear Recent History.
Under "Time Range to Clear" select "Everything."
Expand the "Details" section and check "Cache."
Click the "Clear Now" button.

In your browser's toolbar go to Tools → Options → Under the Hood.
Click the button labeled "Clear browsing data."
Select the checkboxes for the types of information that you want to remove.
Click "Clear browsing data."

In the Mac OS X menu bar, go to Safari → Empty Cache.
There is no Step 2.

Remove stale cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.

Note: On Firefox, Chrome, and Safari, it is possible to search for and delete specific cookies. On Internet Explorer you will have to delete all cookies.

Internet Explorer | Firefox | Chrome

In your browser's menu bar, click on "Tools."
Click "Internet Options..."
Under "Temporary Internet Files" on the General Tab, click "Delete Cookies."
Click "Ok" on the dialog box that says, "Delete all cookies in the Temporary Internet Files Folder?"
Click "OK" to exit.

In your browser's menu bar, click on "Tools."
Click "Options..."
Click on the "Privacy" tab.
Click on "Show Cookies..."
Select them and click "Remove Cookie."
Click "Close" to exit.

In your browser's toolbar go to Tools → Options → Under the Hood.
Content settings in the "Privacy" section.
On the "Cookies" tab, click Show cookies and other site data.
Click Close for the Cookies and Other Data dialog when you're done.

In the Mac OS X menu bar, select "Safari."
Click "Preferences..."
On the "Security" tab, click "Show Cookies."
Click on "Show Cookies..."
Select them and click "Remove."
Click "Done."
Close the Preferences box.

Make sure you’re using a required web browser.


Internet Explorer	Mozilla Firefox	Google Chrome
Version 11+	Version 6+	Version 7+

Can you access other major web sites?

If you're having trouble accessing one of our sites, try visiting Google, Yahoo, or Apple before submitting a support request. If these sites fail, you may have a more serious connection issue.

Try another required browser

Extensions or other software may occasionally corrupt your browser, leading to unexpected behavior. Before making changes to your primary browser, try accessing the internet with another required browser.